SpinPolo is operated by Win Top Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. That licence is the framework within which everything we do sits — from how we process your deposits to how we handle a complaint. We launched in 2026, and while we are a relatively new operator, we built the platform with clear operational standards from the outset rather than retrofitting them later.

Being accountable to a regulator means more than holding a certificate. It means we are required to meet defined standards around fair play, financial conduct, and responsible operation. The Anjouan Gaming Authority can audit our practices, and we are expected to co-operate fully if they do. That accountability shapes how we make decisions internally, not just how we present ourselves externally.

How we handle your money

Player balances are kept separate from the funds we use to run the business. This is not an optional practice for us — it is a core operational requirement. When you deposit, that money is yours until you withdraw it or choose to wager it. We do not treat player funds as working capital. Withdrawal requests are processed within zero to twenty-four hours, and the minimum withdrawal threshold is £20, matching the minimum deposit. We think it is reasonable that getting your money out should be as straightforward as putting it in.

We accept a range of deposit and withdrawal methods, including cards, e-wallets, bank transfer, and several cryptocurrencies. The methods we list are ones we have verified as functional and reliable for our players. If a payment route does not meet that standard consistently, it does not stay on the platform.

Safer gambling and how the platform is built

Safer gambling is not a section we added to satisfy a checklist. It influences how the platform is structured. We provide tools that let you set deposit limits, cooling-off periods, and self-exclusion options. These are accessible directly from your account, not buried in a help section. If you need to stop playing, we want that process to be immediate and without friction.

We also apply age verification at the point of registration. No one under 18 is permitted to hold an account or place a wager. This is non-negotiable, and we carry out checks to enforce it.

The game providers we work with — including Pragmatic Play, Evolution, NetEnt, Hacksaw Gaming, Play'n GO, and others — are themselves regulated and audited for fair play. We do not list providers whose certification we cannot verify. The same logic applies to the return-to-player figures published for each game: they reflect the certified rates from the provider, not figures we have set ourselves.

When something goes wrong — a technical fault, a delayed withdrawal, a dispute over a bonus — we expect our support team to deal with it clearly and without deflection. We do not think it is acceptable to make a player repeat themselves across multiple contacts or wait days for a response to a straightforward query. We are not always perfect at this, but it is the standard we hold ourselves to and the one by which we expect to be judged.